RR Royalty – RIZMAN RUZAINI

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

How does Royalty Programme work? Find out here.

How does RR Loyalty programme work?
Find out here.

RR Royalty is a loyalty programme initiated to celebrate all Royalties! Earn points when you spend and get rewarded based on your tiers.
Anyone with an account is automatically enrolled in the RR Royalty Programme.
You can earn points by completing all the list of activities on your loyalty page and earn 5 points with every RM 1 that you spend.
Select the page called Loyalty. Here you'll see all the reward levels available. If you have enough points, you can redeem them for a reward and use that reward at checkout.
No! As of now, there is no expiry date or limited duration that is set to redeem your points.
Unfortunately, you are not allowed to use vouchers with any other products that are already being discounted.
You will be upgraded to a higher tier based on the amount that you have spent. Members will be notified through email when they’ve moved up a tier!
No, rewards that have been redeemed are not refundable or exchangeable for cash.
Once your points have been used, they will not be re-issued as it has been considered redeemed.
Unfortunately, your points will automatically be cancelled based on the order.
You can reach out to help@rizmanruzaini.my
You will get to use your points after 7 days of your purchase.
Lifetime Spend
As of right now, Royalty Programme qualification spend is lifetime spend.

Birthday Voucher
Royalties will receive a special birthday voucher code during their birthday month, to be used in that month only.

Physical Member card
Royalties will receive an exclusive membership card from RIZMAN RUZAINI, different cards based on different tiers. The cards are to be shipped by January 2022.

New Tier Bonus Points
Royalties will receive bonus points whenever they have upgraded to a new tier. Gold Tier will receive 200 points, Platinum Tier will receive 300 points and Black Tier will receive 500 points.

Monthly Lucky Draw
A lucky Royal from each of the included tiers will have a chance to be chosen and will receive an exclusive package from RIZMAN RUZAINI.

Early Access to Sale
Royalties will have an early access to any Sales that RIZMAN RUZAINI will have.

Free Shipping Nationwide
Royalties will be eligible to receive free shipping with any purchase, in the form of voucher code, that has no expiry. However, at check-out, only 1 voucher code is applicable at a time.

Fashion Show Invitation
A lucky Royal from the tier will be chosen at random and receive an exclusive invitation to RIZMAN RUZAINI’s fashion show.

Annual Dinner Invitation
A lucky Royal from the tier will be chosen at random and receive an exclusive invitation to RIZMAN RUZAINI’S annual dinner.